We accept company check, Visa, MasterCard, and American Express. We can also be paid via Wells Fargo surepay. There is a 3% surcharge on credit cards. Your first three orders must be prepaid. We do not ship COD. Please provide company info with bank and credit references if you wish to have terms (net 30). Returned checks will be subject to bank plus administrative fees of $30.
Orders are insured and shipped via UPS. We do not ship orders valued at over $50 via USPS Priority Mail, due to inadequate tracking and insurance policies. We will ship Fed-Ex with your Fed-Ex number. Please notify us immediately of any damages incurred during shipping, and do save the packaging in case UPS needs to do an inspection.
Satisfaction Guaranteed: If you are not satisfied for any reason, you may return your purchase for a full refund of the purchase price. A 15% restocking fee will be applied towards returns unless we are notified of the return within 15 days of receipt of goods. All returns must be received in good (salable) condition. We recommend returning your order via a method which can be tracked and insured. Proof of shipping alone will not be adequate for refund purposes.
Return shipping charges will be credited when the return is due to our error on our part. If you prefer, simply notify us and we will send a UPS Call Tag for the merchandise.
Collectible Beads are always Unconditionally Guaranteed, (no restocking fee, no time limit) if you feel we have made an error in the bead’s representation.